Need your prescription filled?

While the private prescriptions issued by Partner Practitioners through our platform have been widely accepted by numerous pharmacies across the UK, it's important to acknowledge that each pharmacist may exercise discretion when fulfilling prescriptions. If your pharmacist encounters any difficulties accessing your prescription, please don't hesitate to contact us. We're here to assist and can either guide them through the process or send the prescription information directly to them for your convenience. Please note that our customer support team operates within specific hours, and there may be a delay in our response during non-business hours or busy periods.

Should your prescribed medication differ slightly from your initial request, rest assured that any adjustments were carefully considered by your Partner Practitioner with your specific medical needs in mind, based on the available information. If you have any concerns, reply to this email to request a prescription amendment. Your Partner Practitioner will review promptly, typically within a few hours, and accept adjustments if suitable. Please be aware that prescription adjustments can only be made before dispensation.

Updoc is a secure, online digital healthcare platform that facilitates consultations for patients to chat with a health practitioner from the comfort of their own home. With updoc, patients can access healthcare services where their Partner Practitioner deems it suitable, including the ability to receive a medical certificate, prescription/script, general medical advice or more.

To get access to a Partner Practitioner who, if suitable, can provide a prescription online, you can use a platform like updoc to facilitate a consultation. The process involves completing a short digital consultation with a UK Partner Practitioner. A short telehealth consultation is conducted, and if deemed necessary by the Partner Practitioner, a prescription can be issued in minutes.

You can submit a request at any time of day throughout the week, and we will get to your request urgently, within the next few hours.

If you've booked a consultation with a Partner Practitioner who, if suitable, can provide outcomes including private prescriptions, you can expect to receive the outcome within the same day.